PolyAI, a leader in enterprise conversational AI, has raised $86 million in a Series D funding round co-led by Georgian, Hedosophia, and Khosla Ventures, with participation from NVentures (NVIDIA’s venture arm), British Business Bank, Citi Ventures, Squarepoint Ventures, Sands Capital, Zendesk Ventures, and Point72 Ventures. This latest round brings PolyAI’s total funding to over $200 million, reinforcing its position at the forefront of AI-driven customer engagement.
Serving more than 100 enterprise clients, PolyAI has deployed over 2,000 live conversational AI instances across 45 languages in 25 countries. Its agentic AI now performs tasks equivalent to more than 1,000 full-time employees, helping brands in financial services, healthcare, hospitality, insurance, energy, and retail. Notable clients include Marriott, Caesars Entertainment, PG&E, UniCredit, and Foot Locker, generating nearly $1 billion in value annually.
“This journey began with a simple idea: enterprises should sound human,” said Nikola Mrkšić, CEO and Co-Founder of PolyAI. “Today, we’ve built the agentic enterprise—a system that monitors and optimizes customer and employee interactions in real time, detecting issues and opportunities before human agents can. Our AI is transforming millions of customer interactions daily.”
Emily Walsh, Lead Investor at Georgian, highlighted the strategic value of PolyAI’s technology: “For major global brands, customer service is a significant opportunity for value creation. PolyAI enables lifelike, scalable AI interactions that drive substantial savings and revenue growth. This platform is shaping the future of enterprise customer experience.”
Looking ahead, PolyAI plans to enhance its proprietary Agent Studio platform and expand go-to-market initiatives to bring the agentic enterprise model to more global enterprises, strengthening its position as a category-defining leader in AI-driven customer engagement.
Editorial Perspective:
PolyAI demonstrates exceptional potential to reshape the customer experience landscape. Its combination of human-like AI interactions, enterprise-grade reliability, and real-time operational intelligence positions the company for sustained growth across multiple industries. With strong backing from top-tier investors and a track record of measurable ROI for clients, the company is navigating the intersection of AI and customer engagement with precision. Its agentic AI model represents a forward-thinking approach that could redefine how enterprises manage customer relationships and operational efficiency.
In a market where automation often struggles to balance efficiency with empathy, PolyAI has carved a path that enhances both. By tackling complex enterprise communication challenges, it offers measurable business value while elevating the standard of human-like interaction, making it a standout in the AI sector.
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